Industries Served

Iteration2's vertical industry focus provides our clients with intensive industy domain knowledge and best-practice experience from our team of highly-skilled professionals.

Some of the industries we focus on include:

HVAC (Commercial and Residential Services) Manage service based revenue generation through cross sell and up sell programs and building a contracted maintenance base through customer loyalty and service performance. Part location and availability, establishing estimated time of arrival and meeting narrow service appointment windows, minimizing "windshield" time, service history, technician retention and training. Companies in this space leverage technology to eliminate paperwork, reduce waste, increase productivity per worker, and re-engineer to lean business practices.

Asset Intensive Industries (e.g. Oil and Gas) Tracking the Asset(s) lifecycle from installation through retirement with particular details on the performance of the asset, including cycle based maintenance and configuration history that requires detailed assembly hierarchy traceable to unit level serial numbers. Managing geographically dispersed service operations to meet supply with demand that depend on remote technician availability, geographic location, skill sets, and spare parts stock.

Facilities and Property Management Manage tenant satisfaction, performance of assets, effective communication and efficiency of operations. Location based tracking of assets that handles separate billing and reporting for leasing agents, tenants/occupants, property managers or corporate finance. Key needs in this category tend to lean toward managing service performance and contract profitability.

Construction Team or crew based time sheet reporting and labor capture, job and progress costing, material receipts and requests in the field, equipment dispatch, and rapid re-assignment capability.

High Technology Manage near 100% uptime and availability of deployed assets (especially true in capital equipment and medical devices) driving service organizations to focus on speed of technical troubleshooting and issue resolution including on time and first time fix, Service Level Agreement performance adherence to meet rapid "2-4 hour" response time. Service parts planning, parts logistics and synchronized parts and service provider coordination all critical.

Manufacturing Contract compliance (warranty and entitlement management) and the ability to exceed service response times, service parts fill rates and asset availability help to optimize service delivery operations for OEM's, manufacturers and their service delivery partners, managing 3rd party service and parts logistics via dealer networks or outsourced providers.

Iteration2 is a Microsoft Gold Certified Partner and a leading provider of Field Service Automation Solutions, Microsoft Dynamics AX, SL, and CRM. Iteration2’s extensive domain experience in Field Service encompasses over 70 years, including some of the pioneers of Mobile Field Force Automation. Iteration2 combines its expertise in vertical industries and deep technical knowledge in Microsoft technologies to provide its clients with clear strategic business solutions. For additional information on Iteration2 and our Specialized Solutions please visit our Corporate Web site at www.iteration2.com.