Hitachi Consulting partnered with Canada’s second largest land-based drilling contractor and third largest well servicing contractor in the crude oil and natural gas industry to deliver a field service automation solution that streamlines the company’s many manual processes.
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Hitachi Consulting partnered with the largest Heating & Air Service Provider serving Central Florida to transform their multi company / service line organization onto common business processes supported by one integrated solution: Field Services for Dynamics AX.
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Iteration2 Support
Iteration2 Support Services ensure quick resolution to end-user issues and questions, as well as providing on-going assistance to help improve client business results and benefits. Iteration2 provides a wide range of support options to suit each customer's individual requirements.
In addition to toll-free telephone and on-line Help-Desk support, Field Services Support also includes product upgrades, maintenance releases, product enhancements, and optional standby support services when customers go “live”, upgrade their solution or extend the scope of their solution.
Standard Field Services support services include:
• Telephone Helpdesk support
• Email Helpdesk support
• Customer Web Portal and Helpdesk support
• Online problem resolution
• Product enhancements and upgrades
• Periodic Service Bulletin notifications alerting customers of important issues that may affect their solution, e.g., compatibility recommendations as operating system or other third-party software upgrades become available.
Iteration2 is a Microsoft Gold Certified Partner and a leading provider of Field Service Automation Solutions, Microsoft Dynamics AX, SL, and CRM. Iteration2’s extensive domain experience in Field Service encompasses over 70 years, including some of the pioneers of Mobile Field Force Automation. Iteration2 combines its expertise in vertical industries and deep technical knowledge in Microsoft technologies to provide its clients with clear strategic business solutions. For additional information on Iteration2 and our Specialized Solutions please visit our Corporate Web site at www.iteration2.com.
